One thing that sets cruising apart from other holidays is the impeccable service you’ll receive while onboard. In summer 2017, our cabin stewards scored an impressive 9.58 out of 10 for service. Here’s why Marella Cruises go above and beyond to make your trip extra special…
1. You’ll be welcomed like royalty.
There’s nothing like starting your holiday off in the right way, and when you step onto one of our ships, you’ll get the warmest of welcomes. You’ll notice straight away how our crew make you feel at home and help you to relax and get settled in.
2. You’ll be looked after for the entire trip.
We won’t just give you a friendly welcome and then leave you to your own devices. We’re on hand to help for the duration of your holiday – always going the extra mile to make you feel at home. You’ll never be just a face in the crowd on one of our trips. Our friendly and familiar service is all about giving that personal touch.
3. You won’t have to tip for good service.
Unlike most other cruise lines, we include tips and service charges in the price of our holidays. So you can relax and enjoy the special attention, knowing that good service doesn’t always come at an extra cost.
4. We’re on call 24/7.
Our 24-hour reception means that all your queries and questions can be answered at any time of day. You won’t have to wait until morning to sort out those issues. And, once you’ve had your query quickly resolved, you’ll be able to carry on having a great time on holiday.
5. We’ll make that special occasion extra special.
Celebrating a special birthday, anniversary, or honeymoon? Chat to one of our dedicated social and welfare hosts and they will help you organise a special surprise, whether you want to arrange a fancy dinner, a thrilling excursion, or gifts in your cabin.
6. We’ll help you explore each destination.
As tempting as it is to spend your whole time on our amazing ships, you’ll probably want to get out and about to see some amazing cities and ports of call. Our Destinations Services team are on hand to help you plan each stop, offering advice on shore excursions and even where to book future holidays. You don’t have to book an excursion either. There are plenty of things you can do on your own in each port and our team are there to advise you on the best places to explore.
7. We’ll make your cabin a home from home.
As soon as you arrive our crew will help you get settled in. Our friendly cabin stewards will tidy your room every day and provide a nightly turn down service, too. For the summer 2017 season, our stewards scored an average of 9.58 out of 10 – so you can guarantee that you’ll be in good hands.
8. You can even make bookings using our app.
If you’re travelling on Discovery, Discovery 2, Dream or Explorer, you can use the Navigate app – your very own digital concierge – to book onboard restaurants, spa treatments and excursions at the click of a button. The app is free to use and you won’t need to pay for WiFi to download it, either.
Ready to experience the amazing service onboard our ships?
Now couldn’t be a better time to book. Save £100 on any cruise departing from next summer if you book today.
Browse our Marella Cruises holidays. Or, read all about our brand-new Asia itineraries and find out six things you didn’t know you could do on a cruise ship.